About this Privacy Policy

Propella Coach ("we", "us", "our") cares about how your personal information is used and shared. This Privacy Policy outlines how we collect, use, and share your personally identifiable information ("Personal Information") through our website (https://propella.coach) and services.

Your use of Propella Coach is subject to our Terms of Use, which incorporates this Privacy Policy. Terms not defined here have the meanings given in the Terms of Use.

Additional Notices for California Residents: See the section titled "Additional Notices for California Residents" below.

What does this Privacy Policy cover?

This policy explains how we collect, use, store, share, and process your Personal Information. It also describes your rights and choices regarding your data.

Scope: This policy applies only when Propella Coach acts as a data controller (processing data for our purposes). It does not apply to Creators’ independent processing of your data through their publications. Creators govern their data practices via their own policies.

Will Propella Coach change this Privacy Policy?

We may update this policy as needed. Changes will be communicated via email, website notices, or other means. Continued use of Propella Coach after updates constitutes acceptance.

What Information does Propella Coach collect?

We collect Personal Information when you:

• Create an account or subscribe to services
• Interact with our platform
• Use integrated third-party services (e.g., YouTube uploads)

Examples of data collected:

• Name, email, phone number, payment details
• Location, marketing preferences, device/browser information
• Subscription status, social media account associations
• Direct message content and metadata
• Hashed email/phone numbers from synced contacts (opt-in only)

We also use Cookies (see "Cookies" section below).

How does Propella Coach use your Personal Information?

• Fulfill contracts (e.g., subscriptions, payments)
• Improve services, personalize content, and secure accounts
• Comply with legal obligations
• Send marketing communications (with consent)

Legitimate interests include fraud prevention, analytics, and service optimization.

How will Propella Coach share your Personal Information?

• Affiliates: For operational purposes.
• Creators: Your name/email when you subscribe to their content.
• Service Providers: Payment processors (e.g., Stripe), hosting, analytics.
• Integrated Third Parties: Only as needed for functionality (e.g., YouTube).
• Authorities: When required by law or to protect legal rights.

Aggregated/anonymized data may be shared with partners.

Where is your data sent?

As a U.S.-based company, your data may be processed internationally.

Does Propella Coach participate in the Data Privacy Framework?

Yes. We comply with the EU-U.S., UK, and Swiss Data Privacy Frameworks (DPF). For disputes, contact us first at privacy@propella.coach. Unresolved issues may be escalated via TRUSTe or binding arbitration.

Is your data secure?

We use passwords and safeguards to protect your data, but no system is 100% secure.

Direct Messages: Not end-to-end encrypted. Contents may be accessed for security, support, or legal compliance.

SMS Verification: Phone numbers are used solely for verification via third-party providers.

Your Rights

Depending on local laws, you may:

• Access, correct, or delete your data
• Restrict processing or withdraw consent
• Opt out of marketing emails

To exercise rights:

• Update settings via your account
• Email privacy@propella.coach
• California residents: See "Additional Notices" below

Data Retention

We retain data only as long as necessary (e.g., subscriptions, legal obligations).

Cookies

We use:

1. Strictly Necessary: For core functionality (e.g., login).
2. Performance: Analytics (e.g., visit tracking).
3. Functionality: Preferences (e.g., language settings).

Disabling Cookies: Adjust browser settings or use our cookie management tool (where available). Note: Some features may break.

Third-Party Cookies: Creators may set their own cookies (governed by their policies).

Do Not Track

We do not currently respond to "Do Not Track" signals.

Contact Us

Data Controller:

Propella Coach

Email: privacy@propella.coach